SaaS / Customer Support AI Assistant

Software companies with help centers, technical documentation, and customer support needs.

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4
Categories
11
Content Items
5
Essential
Jump to: Help Center Technical Documentation Policies and Terms Release Notes

Complete Content Checklist

Everything your SaaS / Customer Support AI assistant needs to know

Help Center

User-facing documentation and guides

Getting Started Guides Essential

Onboarding guides and quick starts

Supported file types:
MD HTML PDF
Example documents:
  • Quick Start Guide
  • Guía de inicio rápido
Auto-detected keywords:
inicio comenzar primeros pasos onboarding tutorial
Feature Documentation Essential

Detailed documentation of product features

Supported file types:
MD HTML
Example documents:
  • Documentación de features
  • Guías de uso
Auto-detected keywords:
funcionalidad característica feature cómo usar
FAQ Essential

Frequently asked questions and answers

Supported file types:
MD HTML
Example documents:
  • FAQ general
  • Preguntas comunes
Auto-detected keywords:
FAQ pregunta respuesta duda común
Troubleshooting Guides Recommended

Common issues and solutions

Supported file types:
MD HTML
Example documents:
  • Troubleshooting guide
  • Errores comunes
Auto-detected keywords:
problema error solución troubleshooting issue

Technical Documentation

Developer and integration documentation

API Documentation Essential

REST API reference and examples

Supported file types:
MD YAML JSON
Example documents:
  • API Reference
  • Swagger/OpenAPI
Auto-detected keywords:
API endpoint REST integración developer
Webhooks & Events Recommended

Webhook configuration and event types

Supported file types:
MD
Example documents:
  • Webhook documentation
  • Event types
Auto-detected keywords:
webhook evento notificación callback
SDKs & Libraries

Client libraries and SDK documentation

Supported file types:
MD
Example documents:
  • Python SDK
  • JavaScript client
Auto-detected keywords:
SDK librería cliente library

Policies and Terms

Legal and policy documents

Billing Policies Essential

Pricing, billing cycles, refunds

Supported file types:
MD PDF
Example documents:
  • Billing FAQ
  • Refund policy
Auto-detected keywords:
facturación precio billing reembolso pago
SLA & Uptime Recommended

Service level agreements and status

Supported file types:
MD PDF
Example documents:
  • SLA document
  • Status page info
Auto-detected keywords:
SLA uptime disponibilidad garantía

Release Notes

Product updates and changelog

Changelog Recommended

Version history and updates

Supported file types:
MD
Example documents:
  • Changelog
  • Release notes
Auto-detected keywords:
versión actualización cambio release changelog
Migration Guides

Upgrade and migration documentation

Supported file types:
MD
Example documents:
  • Migration guide v2 to v3
  • Breaking changes
Auto-detected keywords:
migración upgrade actualizar breaking change

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Priority Legend

Essential
Required for basic functionality
Recommended
Strongly suggested for best results
Optional
Nice to have for enhanced experience

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